Get in touch

How can we help you?

General enquiries

For general inquiries please call KONE customer service on 02 088 6500.

We are available every working day between 08.00 and 17.00.

Report a service need or incident

To report a service need or an emergency such as an entrapment call 02 055 3333.

For non-urgent requests you can also cs_en_thailand@kone.com

Frequently asked questions

Below are some helpful answers to common questions about equipment maintenance and how to find out about current and upcoming maintenance work.

  • Our KONE Online web portal and KONE Mobile app give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.

  • You can check your equipment’s status via KONE Online or KONE Mobile. If the equipment is covered by KONE 24/7 Connected Services you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from KONE Online or KONE Mobile.

  • KONE Online or KONE Mobile will show you all upcoming and past maintenance visits for all the equipment we maintain for you.

  • With KONE 24/7 Connected Services we can better predict, maintain, and take action before something breaks down.
    Contact your local KONE representative to find out more.

Stay up to date wherever you are

Real-time maintenance info at your fingertips

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

Sample form






+66







My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance services|Other
Equipment/service type *|Elevators|Autowalks|Escalators|Doors|Smart building solutions|People Flow planning services|Multiple/other

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our Privacy Statement.

WELCOME TO KONE!

Are you interested in KONE as a corporate business or a career opportunity?

Corporate site

Would you like to find out more about the solutions available in your area, including the local contact information, on your respective KONE website?

Your suggested website is

We couldn't determine a local website for you

Go to your suggested website